Helpdesk Support Engineer
Singapore, Singapore, Singapore
SGD 105K-120K (estimate) Senior-level Full Time
Tasks
- Analyze logs and metrics
- Collaborate with engineers and vendors
- Conduct post-incident reviews
- Contribute to automation of monitoring
- Escalate incidents with evidence
- Execute configuration changes and patches
- Handle sensitive information appropriately
- Implement corrective actions
- Investigate application errors
- Maintain runbooks and troubleshooting guides
- Monitor system alerts
- Participate in incident bridges
- Perform root cause analysis
- Provide second line support
- Restore services within SLA
- Support audits and vulnerability remediation
- Support deployments and releases
- Support security and compliance requirements
Perks/Benefits
- N/A
Skills/Tech-stack
AWS CloudWatch | AWS Lambda | Amazon ECS | Amazon RDS | Amazon S3 | Bash | Cause analysis | Change Management | ELK | Grafana | Incident Management | Jira | Linux | Monitoring | MySQL | PagerDuty | PostgreSQL | Problem Management | Python | REST APIs | Root Cause Analysis | Root cause | SLA | Security Compliance | Unix
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science | Diploma | Master of Science
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