Junior Technical Support Engineer
Tasks
- Acts as liaison between technical and business stakeholders
- Leverages AI tools to enhance productivity and automate documentation
- Monitor system alerts and contact center platforms
- Tracks performance metrics and prepares incident reports
- Triages incidents and manages resolution
Perks/Benefits
- Certification programs
- Global projects
- Health insurance
- Inclusive environment
- Internship opportunities
- Language courses
- Mentorship
- Relocation support
- Remote work
Skills/Tech-stack
AI tools | Communication | Dynatrace | Genesys Engage | Incident Management | Network Monitoring | ServiceNow | Splunk | Vendor Coordination
Education
N/A
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