Technical Support Engineer II - EDR
Tasks
- Collaborate with internal teams
- Communicate with stakeholders
- Create knowledge articles
- Fix bugs and improve products
- Identify root causes
- Learn new technologies
- Manage operational goals
- Mentor and train team members
- Resolve customer concerns
- Troubleshoot customer issues
- Work in shifts/holidays
Perks/Benefits
- Employee networks
- Great Place to Work certification
- Parental leaves
- Professional development
- Vacation and holidays
- Vibrant office culture
- Wellness programs
Skills/Tech-stack
Application and OS diagnostics | Best practices | Communication | CrowdStrike Falcon | Customer Service | Endpoint Security | Incident Response | Logical Analysis | Mitre Attack | OS diagnostics | Operating Systems | Security best practices | Threat detection | Troubleshooting
Education
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