Escalation Engineering Manager
Tasks
- Collaborate to implement new features based on customer feedback
- Drive product enhancements to prevent issues
- Identify trends in customer escalations
- Lead and mentor escalation engineers
- Oversee complex customer issue investigations
- Present technical root cause analyses and solution roadmaps
- Serve as R D point of contact for support
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Authentication | Azure | CI/CD | Cloud Platforms | Debugging | Distributed Systems | GCP | LDAP | MySQL | RADIUS | Relational databases | SAML | System design | Troubleshooting
Education
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