Product Technical Support Associate, Edge Compute Systems
Costa Mesa, California, United States
USD 113K-149K Mid-level Full Time
Tasks
- Administer system troubleshooting
- Analyze system failure data
- Communicate resolutions to customers
- Conduct root cause analysis
- Coordinate technical and non-technical stakeholders
- Deploy fixes
- Evaluate and improve product capabilities
- Gather and analyze customer feedback
- Improve observability and health telemetry
- Manage customer-facing incidents
- Manage incidents
- Perform trend analysis
- Review logs and diagnostics
- Support incident driven workflows
- Sustain product deployments
- Triage diagnose incidents
Perks/Benefits
- N/A
Skills/Tech-stack
Cause analysis | Command Line | Command-line Interface | Datadog | Debugging | Git | Grafana | Incident Management | Jira | Linux | Log Analysis | Network Troubleshooting | NixOS | Observability | Root Cause Analysis | Root cause | System Administration | Telemetry
Education
Regions
Countries
States
Cities
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