Technical Support Engineer II (Web Security)
Flex - Bengaluru, India
INR 938K-1450K (estimate) Mid-level Full Time
Tasks
- Document interactions and case details
- Gather logs and configuration details
- Manage customer escalations
- Participate in support programs
- Prioritize workload
- Provide technical training and expertise
- Recommend and escalate solutions
- Research issues in knowledge base
- Respond to customer cases
- Review documentation and specifications
- Share technical knowledge and mentor
- Troubleshoot and resolve security issues
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Application Support | Dump analysis | Endpoint diagnostics | HTTP Protocol | Information security | Linux fundamentals | Log Analysis | MSSQL | Memory dump | Memory dump analysis | Network Troubleshooting | Networking Fundamentals | PAC files | Packet Analysis | Routing | SSL/TLS | SSL/TLS protocols | System Log Analysis | TLS protocols | Windows Support
Education
N/A
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