Technical Support Engineer

GBP 24K-28K (estimate) Senior-level Full Time Found 4d ago

Tasks

• Assist in escalating issues to senior staff
• Collaborate with stakeholders
• Conduct or participate in interviews
• Develop training materials
• Diagnose and troubleshoot issues
• Diagnose complex issues
• Engage with team members for case resolution
• Manage multiple cases
• Mentor other engineers
• Participate in continuous improvement projects
• Participate in innovation and community meetings
• Participate in product previews and projects
• Provide technical support on software and hardware
• Research and document cases
• Respond to customer inquiries
• Support enablement and testing initiatives
• Update knowledge base
• Work effectively with support teams

Perks/Benefits

• Career development
• Collaborative environment
• Mentorship opportunities
• Participation in product releases

Skills/Tech-stack

APIs | AWS | Active Directory | Application Performance Management | Application Servers | Application performance | Azure | CIFS | Cause analysis | Clustering | Customer Management | DAS | Data Protection | Data center | Data center operations | Debugging | Docker | Exchange | Fibre Channel | Firewalls | GCP | High Availability | Hyper-V | IBM DB2 | IaaS | Kernel Panic | Kubernetes | LDAP | LVM | Linux | Log Analysis | MS SQL | MS SQL Server | Microsoft 365 | MySQL | NAS | NFS | Net Backup | Networking | Nutanix | Oracle DB | PHP | PKI | PaaS | Performance Management | Perl | Podman | PostgreSQL | Process Tracing | Python | RAID | RHV | Root Cause Analysis | Root cause | Routing | SAN | SAS | SQL Server | SaaS | Server Hardware | Software Defined Storage | TCP/IP | TLS | Technical documentation | Troubleshooting | VLAN | VMware | Windows