Cloud Solution Architecture
Tasks
- Advise customers on reliability security and cost optimization
- Coordinate proactive monitoring and incident resolution
- Create technical documentation from incident learnings
- Deliver resilient secure scalable AI solutions
- Design proactive engagements for business critical workloads
- Drive incident resolution with root cause analysis
- Enable customer monitoring and observability solutions
- Lead cross team escalation paths
Perks/Benefits
- N/A
Skills/Tech-stack
ACD | CCaaS | Cause analysis | Chat | Cloud Architecture | Contact center | Cost Optimization | Dataverse | Digital channels | Dynamics 365 | Dynamics 365 Contact Center | IVR | Incident Management | Knowledge Management | Messaging | Microsoft Azure | Monitoring | Observability | Omnichannel | Power Platform | Queue management | Reliability | Root Cause Analysis | Root cause | Routing | Scalability | Security | Service Level | Service Level Agreements | Service analytics | Social Media | Telephony
Education
Associate Degree | Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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