Team Leader: Operations & Administration
Absa Pretoria Campus Block A - M, South Africa
ZAR 240K-288K (estimate) Senior-level Full Time
Tasks
- Analyze data for variances and operational risks
- Conduct coaching and performance development
- Coordinate home loan application production activities
- Enforce compliance with regulatory requirements and SOPs
- Ensure quality assessments and corrective actions
- Escalate operational challenges and resolve issues
- Facilitate refresher training to reduce errors
- Handle performance concerns and disciplinary matters
- Maintain procedural documentation and records
- Manage daily queue and workload allocation
- Manage escalations with partners
- Monitor capacity to optimize throughput
- Represent team in operational meetings
- Track and report operational performance metrics
Perks/Benefits
- N/A
Skills/Tech-stack
Coaching | Compliance | Customer Service | Data Analysis | Operational reporting | Performance Management | Process Improvement | Quality Assurance | Queue management | Risk Management | SOP adherence | Stakeholder management | Workforce Planning | Workload management
Education
N/A
Roles
Home Loan Processing Team Lead | Lead | Operations | Operations Team Lead | Team Lead | Team Leader
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