Technical Support Engineer, CX

USA - Atlanta, GA; USA - Richardson, TX

USD 73K-110K (estimate) Mid-level Full Time

@ N...

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Found 22h ago

Tasks

Analyze network diagrams
Communicate with customers via email chat and voice
Coordinate with internal departments
Diagnose escalated customer problems
Escalate incidents
Fix application issues
Open and monitor third party incidents
Provide incident resolution and recovery
Pull and analyze logs
Record and route incidents
Troubleshoot connectivity issues

Perks/Benefits

Skills/Tech-stack

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Technical Support Engineer, CX

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