Senior Technical Account Manager
Tasks
- Analyze technical issues
- Conduct customer check-ins
- Coordinate feedback to product management
- Coordinate with development teams
- Document replication steps
- Escalate priority issues
- Maintain knowledge base articles
- Manage customer expectations
- Monitor customer usage patterns
- Recommend optimizations
- Reproduce customer issues
- Serve as point of contact for escalations
- Troubleshoot and resolve issues
Perks/Benefits
- N/A
Skills/Tech-stack
Application Management | CASB | DLP | Diagnostics | EDR | Endpoint agents | GPO | Insider Threat | Intune | Linux | Log Analysis | MDM | MacOS | Networking | Powershell | Process Management | SCCM | SIEM | SOAR | SaaS | Security | System Services | UEBA | Windows
Education
N/A
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