Contact Center Administrator
Tasks
- Administer contact center systems
- Collaborate with IT and vendors
- Configure call flows and routing
- Develop reports and dashboards
- Document configurations and processes
- Ensure data security and compliance
- Manage user accounts and security
- Monitor system performance and troubleshoot
- Support agents and supervisors
- Support system upgrades and integrations
Perks/Benefits
Skills/Tech-stack
APIs | Analytics | CRM Integrations | Call Routing | Contact Center Systems | Contact center | IT Support | IVR | Reporting | Scripting | Telephony technologies | Troubleshooting | Workforce Management
Education
Regions
Countries
States
Related jobs
-
AWS | Active Directory | Amazon Web Services | Ansible | Chef100 percent remote workEntry-level Full TimeBogotá, Bogota, Colombia2d ago
-
Access Control | Agile | Agile metrics | Azure Boards | Azure DevOpsAI training | Learning platforms access | Remote workSenior-level Full TimeBogotá, CO - Remote R9d ago
-
Remote - Loan Administration Analyst USD 12K-15KData Modeling | Excel | Financial Analysis | Loan processing | Power BIPaid time off | Remote workMid-level Contract Full TimeMedellín, Medellin, Colombia - Remote R25d ago
-
APIs | AWS | Avaya | BI tools | Border ControllersCareer development | English language environment | Global collaboration | Supportive environment | Training opportunitiesMid-level Full TimeBogotá, Bogota, Colombia25d ago
-
ACD | APIs | BI tools | CRM | Call RoutingCareer development | English language work environment | Global colleagues | Supportive environment | Training opportunitiesEntry-level Full TimeBogotá, Bogota, Colombia28d ago
-
Automation | High Availability | High-availability systems | Linux | MariaDBCareer growth opportunities | Inclusive work environment | On-call support | Participation in open source projects | Remote workSenior-level Full TimeColombia R29d ago
-
Atlassian Ecosystem | Automation | Bitbucket | GitHub | GitLabHealth benefits | Home office reimbursement | Language lessons | Paid vacation | Recognition programsSenior-level Full TimeColombia30d ago
-
Backup and Recovery | Linux | Oracle Database | PL/SQL | SQLBenefits package | Career growth opportunities | Competitive salary | Continuous trainingMid-level Full TimeBogotá, Bogota, Colombia30d ago