Manager, Trust & Safety
Tasks
- Automate detection and response
- Collaborate with product engineering research on detection pipelines
- Communicate incident status to customers
- Coordinate with global teams and stakeholders
- Debug detection gaps
- Develop SOC playbooks and workflows
- Drive hiring training and retention strategies
- Enhance enrichment capabilities
- Ensure 24x7 monitoring and response
- Establish escalation processes
- Handle customer incidents
- Improve detection logic
- Improve detection workflows
- Lead security operations team
- Maintain metrics driven SOC
- Mitigate scam infrastructure abuse patterns
- Oversee brand impersonation detection and response
- Oversee phishing detection and response
- Participate in client discussions and demos
- Perform hands on investigations
- Reduce false positive rates
- Report incident outcomes
- Run POCs and demonstrations
- Support feature development
- Track detection accuracy
- Track time to detection
- Track time to takedown
Perks/Benefits
Skills/Tech-stack
API Integration | Automation | Brand Impersonation | Case management | Computer Vision | Deep learning | Digital Risk | Digital risk protection | Language Processing | Machine Learning | Metrics Tracking | Natural Language | Natural Language Processing | Phishing Detection | Python | Scripting | Security operations | Threat detection | Workforce Management
Education
N/A
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