Technical Support Engineer

USA - Richardson, TX

USD 40K-48K (estimate) Entry-level Full Time

@ N...

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Found 21d ago

Tasks

Collaborate with engineering team
Develop internal support tools
Diagnose and troubleshoot technical issues
Document and record technical procedures
Educate and train customers on products and services
Escalate complex requests
Guide customers through troubleshooting
Improve support processes
Maintain customer interaction records
Provide technical assistance and support
Track and route issues

Perks/Benefits

Skills/Tech-stack

Education

N/A

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Technical Support Engineer

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