Technical Support Engineer (Remote, NZD)

Tasks

• Collaborate with engineering to fix bugs
• Collaborate with stakeholders
• Create knowledge articles
• Debug application issues
• Debug operating system issues
• Identify root cause
• Manage work to meet operational goals
• Mentor and train others
• Resolve customer problems
• Troubleshoot issues
• Work shifts and holidays as needed

Perks/Benefits

• Adoption leave
• Competitive vacation and holidays
• Employee networks
• Paid parental leave
• Professional development opportunities
• Volunteer opportunities
• Wellness programs

Skills/Tech-stack

Active Directory | Apache Cassandra | Application debugging | Cause analysis | Container Orchestration | Container administration | Docker | Elasticsearch | File IO | JSON | Kafka | Kerberos | Kernel space | Kubernetes | LDAP | Linux | MFA | MacOS | Memory Management | Multi-Factor | Multi-Factor Authentication | NTLM | Network IO | Operating System | Operating System Fundamentals | PCAP Analysis | REST APIs | Regex | Root Cause Analysis | Root cause | SAML | SaaS | Shared Libraries | Software Distribution | Splunk | System fundamentals | TCPIP | Troubleshooting | User space | Windows | Windows Registry | Windows server | Wireshark | Zero Trust