Managed Services Specialist - SIEM

CAD 72K-101K Entry-level Full Time Found 6d ago

Tasks

• Address technical challenges
• Apply critical thinking
• Attend training and obtain certifications
• Build client trust and loyalty
• Collaborate to troubleshoot
• Conduct root cause analysis
• Contribute to team and customer satisfaction
• Develop SOPs and knowledge base articles
• Engage in continuous learning
• Escalate unresolved issues
• Identify workflow improvements
• Manage tickets and calls
• Mentor junior staff
• Mentor team members
• Monitor and resolve support requests
• Perform deep OS and cyber analysis
• Prioritize tasks
• Provide client support
• Record and escalate trends and SLA breaches
• Support IT infrastructure
• Transfer technical knowledge
• Troubleshoot systems and networks

Perks/Benefits

• 24x7 support
• Mentorship
• Team collaboration
• Training and certifications

Skills/Tech-stack

Backup and Recovery | Collaboration | Communication | Configuration | Critical Thinking | Customer support | Cybersecurity | Documentation | Endpoint Security | IT Infrastructure | Incident Response | Information security | Managed Security Services | Managed security | Network Security | Operations Center | Packet Capture | Problem Solving | Productivity tools | Remote Support | Security Operations Center | Security Services | Security operations | System analysis | Technical Support | Tools & Templates | Troubleshooting