Cloud Support Engineer
Tasks
- Collaborate with teams
- Communicate case updates
- Conduct customer communication via video and phone
- Follow up on security and performance issues
- Meet response targets
- Serve as primary support contact
- Troubleshoot issues
- Write technical documentation
Perks/Benefits
Skills/Tech-stack
Active Directory | Cloud apps | Communication | Customer Service | DLP | Encryption gateways | High-pressure multitasking | IPSec | Interpersonal skills | LDAP | Linux | Network Security | Next-Gen Firewalls | On-Call | On-call support | Portal tools | Proxies | SSL | SSO | Salesforce ServiceCloud | Security clearance | Support portal | Support portal tools | TCP/IP | TCPDump | Troubleshooting | Unix | VPN | Windows
Education
Roles
Cloud Support Engineer | Cloud) | Engineer | Support Engineer
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