Technical Customer Success Manager
India, Bangalore
INR 900K-1680K (estimate) Mid-level Full Time Found 2d ago
Tasks
- Address critical issues
- Collaborate with sales and engineering
- Communicate product updates
- Conduct best practices workshops
- Conduct health watch and advisory
- Coordinate with support and escalation teams
- Develop and deliver QBRs and value plans
- Facilitate governance meetings
- Identify customer needs
- Manage customer relationships
- Monitor deployments
- Plan and execute strategic meetings
- Review solution adoption
- Understand customer goals
Perks/Benefits
- Community involvement support
- Medical, dental & vision coverage
- Paid parental leave
- Paid time off
- Retirement plans
Skills/Tech-stack
Account Management | Communication | Customer Management | Documentation | Firewall | HTTP | Networking | PKI | Presentation | Problem Solving | SIEM | TCP/IP | Technical Support | Technical translation | Troubleshooting | VPN
Education
Language: en |
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