Contact Center Administrator
Tasks
- Administer contact center systems
- Collaborate with IT and vendors
- Configure call flows and routing
- Document processes and changes
- Ensure data security and compliance
- Generate performance reports
- Manage user accounts and permissions
- Monitor system performance
- Support agents and supervisors
- Support system upgrades and integrations
Perks/Benefits
- Career development
- English language environment
- Global collaboration
- Supportive environment
- Training opportunities
Skills/Tech-stack
APIs | AWS | Avaya | BI tools | Border Controllers | CCNA | Call Routing | Contact Center Systems | Contact center | Excel | Genesys | IT certifications | IVR | PBX | Performance Troubleshooting | Quality monitoring | Queues | Reporting and Analytics | SIP trunks | SQL | Scripting Languages | Session border controllers | System Performance | System performance troubleshooting | Telephony technologies | Workforce Management
Education
Regions
Countries
States
Related jobs
-
AWS | Active Directory | Amazon Web Services | Ansible | Chef100 percent remote workEntry-level Full TimeBogotá, Bogota, Colombia3d ago
-
AWS | Azure Cloud | Azure Cloud Services | Cloud Monitoring | Cloud servicesIndefinite contract | Night shift availability | Prepaid medical insurance | Professional development | Remote workEntry-level Full TimeBogotá, Bogota, Colombia7d ago
-
Access Control | Bash | BigQuery | Cloud Bigtable | Cloud Deployment ManagerMid-level Full TimeBogota, CO10d ago
-
Access Control | Backup and Recovery | Database monitoring | Database performance | Database performance tuningMid-level Full TimeColombia16d ago
-
APIs | Analytics | CRM Integrations | Call Routing | Contact Center SystemsCareer development | International team | Supportive environment | Training opportunitiesMid-level Full TimeBogotá, Bogota, Colombia24d ago
-
Remote - Loan Administration Analyst USD 12K-15KData Modeling | Excel | Financial Analysis | Loan processing | Power BIPaid time off | Remote workMid-level Contract Full TimeMedellín, Medellin, Colombia - Remote R25d ago
-
Backup and Recovery | Database security | Oracle Database | PL/SQL | Performance TuningContinuing education | Health coverage | Paid time off | Remote work | StipendSenior-level Full TimeMedellin, Antioquia, Colombia R27d ago
-
Backup and Recovery | Database security | Oracle Database | Performance Tuning | SQLCertifications | Health coverage | Paid time off | Remote work | StipendSenior-level Full TimeBarranquilla, Atlantico, Colombia R27d ago
-
Backup and Recovery | Database Management | Oracle Database | PL/SQL | Performance TuningContinuing education | Health coverage | Paid time off | Performance bonuses | Remote workSenior-level Full TimePalmira, Valle del Cauca, Colombia R27d ago
-
Backup and Recovery | Data Security | Database performance | Database performance tuning | Oracle DatabaseContinuing education | Flexible hours | Health coverage | Office stipend | Paid time offSenior-level Full TimeBogota, D.C., Capital District, Colombia R27d ago
-
ACD | APIs | BI tools | CRM | Call RoutingCareer development | English language work environment | Global colleagues | Supportive environment | Training opportunitiesEntry-level Full TimeBogotá, Bogota, Colombia29d ago
-
Automation | High Availability | High-availability systems | Linux | MariaDBCareer growth opportunities | Inclusive work environment | On-call support | Participation in open source projects | Remote workSenior-level Full TimeColombia R29d ago
-
Backup and Recovery | Linux | Oracle Database | PL/SQL | SQLBenefits package | Career growth opportunities | Competitive salary | Continuous trainingMid-level Full TimeBogotá, Bogota, Colombia1mo ago