Technical Support Engineer - T2
philippines, philippines, PH
PHP 384K-480K (estimate) Senior-level Full Time
Tasks
- Collaborate with SOC and R&D teams
- Create documentation and knowledge base articles
- Deliver remote training and guidance
- Install and configure products
- Provide tier 2 support
- Troubleshoot issues
- Understand customer needs and provide feedback
Perks/Benefits
- N/A
Skills/Tech-stack
Communication skills | Customer Service | Linux | MacOS | Netstat | Networking protocols | Telnet | Troubleshooting | Windows | Wireshark
Education
N/A
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