Technical Support Engineer- Fixed Term (Remote, ROU)
ROU Remote, Romania
R
RON 130K-186K (estimate) Mid-level Full Time Temporary
Tasks
- Collect and document bugs with engineering
- Coordinate resolution with internal teams
- Create knowledge base content
- Document customer feedback
- Escalate cases when needed
- Identify root cause
- Lead technical communications
- Provide technical guidance for deployment and maintenance
- Research issues and recommend action plans
- Resolve customer problems
- Troubleshoot customer issues
Perks/Benefits
- Adoption leave
- Employee networks
- Paid parental leave
- Professional development
- Vacation and holidays
- Wellness programs
Skills/Tech-stack
API | Debugging | EDR | Event Logs | Firewall | Knowledge Base | Linux | Postman | Proxy | REST | Regex | Regular Expressions | SIEM | Splunk | Swagger | Troubleshooting | VPN | Windows
Education
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