Level 2 Engineer
Cape Town, South Africa
ZAR 360K-480K (estimate) Mid-level Full Time
Tasks
- Analyze trends and drive service improvement
- Apply Group Policy changes
- Collaborate with 3rd line Cloud Networking and Security teams
- Create and maintain documentation and knowledge base articles
- Escalate to PAM specialists
- Execute reboot cycles and validation checks
- Implement approved changes
- Manage ticket queues and resolve within SLA
- Monitor system alerts and RMM dashboards
- Perform CyberArk account unlocks
- Perform network troubleshooting
- Perform password rotation checks
- Perform patching and maintenance tasks
- Perform problem analysis and create problem tickets
- Receive escalated incidents and requests
- Respond to tickets and alerts
- Support and mentor L1 engineers
- Support basic PAM troubleshooting
- Troubleshoot Active Directory and Entra ID
- Troubleshoot Azure Virtual Desktop and Remote Desktop Services
- Troubleshoot Exchange Online
- Troubleshoot Intune
- Troubleshoot Microsoft 365
- Troubleshoot VMware issues
- Validate credentials in CyberArk
Perks/Benefits
- Annual leave
- Company pension
- Employee assistance program
- Flexible working
- International progression opportunities
- Public holidays
- Unlimited Pluralsight access
Skills/Tech-stack
Access Points | Active Directory | Azure Virtual | Azure Virtual Desktop | Connectwise | CyberArk | Desktop Services | Entra ID | Exchange Online | Group Policy | Hypervisor | Intune | MacOS | Microsoft 365 | Microsoft Entra | Microsoft Entra ID | Network Firewalls | Networking | Powershell | RMM | Remote Desktop | Remote Desktop Services | Routers | SAN | Switches | VMware | VPN | Virtual Desktop | Windows | Windows server | Wireless Access Points | Wireless access
Education
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