Administrator Ticketsystem ESM/ITSM (m/w/d)
Düsseldorf, DE; Hannover, DE; Münster, DE; Neu-Isenburg, DE
EUR 42K-66K (estimate) Mid-level Full Time
Tasks
- Administer service management platform
- Advise business departments on platform usage
- Analyze and resolve incidents
- Conduct user training
- Coordinate external service providers
- Create training materials
- Document configurations processes and operating concepts
- Maintain and improve services workflows and forms
- Manage IT projects from IT perspective
- Manage users and permissions
- Perform quality assurance and continuous improvement
- Provide 2nd level support
- Provide 3rd level support
- Troubleshoot service disruptions
Perks/Benefits
- Bike leasing
- Corporate discounts
- First-class train travel
- Flexible work hours
- Health and wellness programs
- Health membership
- Overtime time account
- Paid time off
- Remote work options
Skills/Tech-stack
2nd Level Support | 3rd Level Support | Access Management | IT Service Management | IT project management | IT service | ITIL | ITSM | Incident Management | Management platforms | Powershell | Problem Solving | Project Management | SQL | Service Management | Service management platforms | Workflow Management
Education
N/A
Regions
Countries
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