Application Support Administrator
Tasks
- Communicate customer updates
- Create issue tracking reports
- Escalate issues
- Manage incident response timelines
- Meet SLA and SLO targets
- Provide first point of resolution
- Qualify and route support cases
- Recommend performance improvements
- Respond to customer cases
Perks/Benefits
Skills/Tech-stack
ITSM | Incident Management | Issue Tracking | Knowledge Base | Reporting | SLA | SLO | ServiceNow
Education
Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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