Application Support Analyst
Enigma, United Kingdom
GBP 32K-40K (estimate) Mid-level Full Time Found 12d ago
Tasks
- Answer helpdesk calls
- Compile support statistics and reports
- Conduct daily application and middleware checks
- Contribute to process improvements
- Create and execute test cases
- Develop workarounds and data corrections
- Escalate severity issues
- Fulfil data transfer requests
- Install, configure, and upgrade applications
- Manage incidents and service requests
- Monitor dashboards and alerts
- Perform release testing
- Provide on-site client support
- Record and investigate incidents
Perks/Benefits
Skills/Tech-stack
Application Support | Communication skills | Complex systems | Customer Service | ITIL | Incident Management | Linux | Oracle | PostgreSQL | Problem Solving | Remedy | SQL Server | ServiceNow | Standard processes | Support Tools | Support automation | Time management | Windows
Education
N/A
Language: en |
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