Application Support Engineer
Tasks
- Collaborating with developers and site reliability engineers
- Collecting diagnostic logs and details
- Escalating advanced issues
- Following runbooks to resolve known issues
- Participating in 24x7 on call rotation
- Performing post incident reviews
- Prioritizing and resolving incidents
- Providing customer status updates
- Triaging customer-reported issues
- Troubleshooting complex application issues
Perks/Benefits
Skills/Tech-stack
Cloud Computing | Confluence | ELK | ITIL | Incident Management | Jira | Log Analysis | Microservices | RunBook | Scripting | Splunk | Unified Logging
Education
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