Application Technology Support Analyst

Tasks

• Communicate technical issues to non-technical audiences
• Conduct root cause analysis and implement fixes
• Coordinate incident resolution and service recovery
• Document troubleshooting steps and best practices
• Facilitate knowledge sharing and training
• Identify technical risks and suggest improvements
• Manage ticket queues and prioritize tasks
• Participate in security audits and compliance assessments
• Provide second line support for SQL AWS applications
• Troubleshoot SQL databases and perform query analysis

Perks/Benefits

• Birthdays days off
• Employee assistance program
• Flexible work arrangements
• Food vouchers
• Health insurance
• Life insurance
• Paid vacation
• Professional development programs
• Social responsibility leave
• Work environment with team activities

Skills/Tech-stack

AWS | Bash | Cause analysis | Cloud | Grafana | Incident Management | Infrastructure as Code | Jira | Kubernetes | Oracle | PostgreSQL | Powershell | Python | Root Cause Analysis | Root cause | SQL | SQL Server | ServiceNow | Splunk | “as-code”