Application Technology Support Analyst

Tasks

• Analyze recurring issues and suggest improvements
• Communicate with clients
• Coordinate during service disruptions
• Document troubleshooting steps and best practices
• Manage ticket queue and ensure process adherence
• Participate in security audits and compliance assessments
• Provide second line support for cloud and on-prem applications
• Resolve incidents and perform root cause analysis
• Share knowledge within team

Perks/Benefits

• Birthday gift
• Company discounts
• Employee assistance program
• Food vouchers
• Health insurance
• Internet coverage
• Life insurance
• Marriage and childbirth allowance
• Monthly flex allowance
• Multisport card
• Paid vacation
• Personal development programs
• Sharesave plan
• Work environment

Skills/Tech-stack

AWS | Bash | Cloud | Grafana | Infrastructure as Code | Jira | Kubernetes | Monitoring Tools | Oracle | PostgreSQL | Powershell | Python | SQL | SQL Server | Scripting | ServiceNow | Splunk | “as-code”