Apprentice, Incident Responses
Bangalore, India
INR 350K-360K (estimate) Entry-level Apprenticeship Full Time
Tasks
- Communicate incident status to customers and stakeholders
- Coordinate major incident updates and escalation
- Perform root cause analysis and continuous improvement
- Provide first line incident response
- Receive incidents and system alerts
- Support SLA response and resolution targets
- Support resolution of low to medium complexity issues
- Triage categorize and prioritize incidents
Perks/Benefits
- Academy Certifications
- E-learning
- Global network
- Mentoring
- Shift work flexibility
- Technical training
Skills/Tech-stack
AIOps | AWS | Alerting | Amazon Web Services | Anomaly Detection | Anti-virus | Azure Monitor | Cassandra | Cause analysis | Cloud Computing | CloudWatch | Docker | Enterprise Linux | Enterprise applications | Event Correlation | Grafana | Incident Response | Java | Java Enterprise | Java enterprise applications | Jira | Kubernetes | Linux | Log Analytics | Metrics | Microsoft Azure | Monitoring | Operating System | Oracle | Patching | Production Support | Prometheus | Red Hat | Red Hat Enterprise | Red Hat Enterprise Linux | Root Cause Analysis | Root cause | SLA | SaaS | Security | Ticketing | Troubleshooting | Web Services | Windows
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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