Assistant Manager – Administration, Technology & Project Management, Global Wholesale Operations, Gu

Tasks

• Assist BCP strategy and pandemic plan
• Coordinate change control testing
• Coordinate desktop support procedures
• Coordinate vendor support
• Escalate high-priority issues
• Lead disaster recovery drill
• Maintain customer confidentiality
• Maintain security procedures
• Manage assigned branch projects
• Manage hardware and software support
• Manage network infrastructure
• Monitor IT expenditures
• Prepare IT budget
• Prepare PROD documents
• Prepare UAT documents
• Prepare customer correspondence
• Provide application support
• Provide user support for MS Office
• Resolve customer enquiries
• Run daily reporting scripts
• Support audit action implementation
• Support auditor requests
• Support physical access control
• Support user access control
• Support voice system
• Troubleshoot system failures

Perks/Benefits

• N/A

Skills/Tech-stack

Access Control | BCP | Business Continuity | Change Control | Customer Service | Disaster Recovery | IT Compliance | Information security | MS Office | Network Infrastructure | Pandemic Planning | Production Support | Reporting Automation | Server Administration | Troubleshooting | UAT | Vendor management | Voice systems