Associate Principal Technical Support Engineer
Tasks
- Automate SLA breach detection
- Configure monitoring and observability
- Create automated SOPs
- Maintain system configurations
- Manage incident and problem management
- Manage service request and change management
- Prepare platform health reports
- Provide level 4 support
- Support IAM services with DevSecOps teams
- Troubleshoot production issues
Perks/Benefits
- N/A
Skills/Tech-stack
APM | AWS | Application Programming | Application Programming Interfaces | Azure | Change Management | Datadog | Docker | Grafana | Groovy | Incident Management | JavaScript | Kubernetes | Monitoring | Observability | Problem Management | Programming interfaces | Prometheus | Python | Request Management | SQL | SRE | SSL Certificates | SSO | Service Request | Service request management | Shell
Education
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