Assured Data Protection L2 Support
CRI San Jose - Jacks, Costa Rica
USD 55K-76K (estimate) Entry-level Full Time
Tasks
- Communicate with users and provide regular updates
- Escalate issues following support procedures
- Follow incident request and escalation workflows
- Log update and manage tickets in ITSM systems
- Provide first line technical support for infrastructure issues
- Support documentation and knowledge sharing
- Troubleshoot incidents using documentation
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Backup | Cloud Computing | DHCP | DNS | Deduplication | Disaster Recovery | Firewalls | ITSM | MFA | Microsoft Azure | NAS | Replication | TCPIP | VLAN | VMware ESXi | VMware vCenter | Virtualization
Education
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