Receptionist Grinkle Park Hotel

Tasks

• Answer phone calls
• Coordinate with housekeeping
• Coordinate with maintenance
• Escalate issues to manager
• Follow cash handling procedures
• Follow data protection procedures
• Follow health and safety procedures
• Handle check in and check out
• Handle guest complaints
• Handle guest requests
• Maintain reception area presentation
• Manage reservations and room allocation
• Perform basic administration
• Process payments and invoices
• Provide hotel information
• Respond to email enquiries
• Update promotional literature
• Welcome guests

Perks/Benefits

• Company pension
• Employee assistance programme
• Employee discount
• Share of Tips
• Training and development opportunities

Skills/Tech-stack

Administrative support | Booking systems | Cash handling | Customer Service | Data Protection | Email | Email communication | Health and Safety | Health and Safety Compliance | Hotel Booking Systems | IT skills | Invoice processing | Multitasking | Office software | Payment Processing | Reservation management | Safety Compliance | Telephone etiquette