Software Escalation Engineer
Hyderabad, Telangana, India
INR 1200K-1500K (estimate) Mid-level Full Time
Tasks
- Collaborate with engineering teams
- Ensure escalation SOPs are followed
- Handle customer support escalations
- Identify common issues and patterns
- Monitor escalations using dashboards
- Provide technical solutions to escalations
- Replicate deployment scenarios
- Review escalation data
- Troubleshoot using relevant tools
Perks/Benefits
- N/A
Skills/Tech-stack
ASP.NET | Agile Development | C# | Cloud technologies | Cybersecurity | Database | DevOps Tools | IIS | Java | LDAP | Linux | Network Troubleshooting | Python | Troubleshooting | Virtualization | Visual Studio | Windows
Education
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