Zendesk System Administrator
Tasks
- Analyze ticketing performance data
- Build reports and dashboards
- Configure SLA policies
- Configure ticketing workflows
- Create documentation and training materials
- Customize branding and user experience
- Identify process improvements and automation opportunities
- Implement security measures and compliance
- Maintain integrations and data flow
- Manage Zendesk integrations
- Provide system training
- Set up triggers and automations
- Support end-users and stakeholders
Perks/Benefits
- Baby bonus
- Company discounts
- Food vouchers
- Free coffee
- Health insurance
- Hybrid work
- Language courses
- LinkedIn Learning access
- Multisport card
- Paid Holidays
- Recognition awards
- Referral bonus
- Training programs
- Transport allowance
- Wellness program
Skills/Tech-stack
APIs | CRM Integrations | Dashboards | Data Analysis | JavaScript | Python | Reporting | SLA management | Security Compliance | Ticketing systems | Triggers | Workflow automation | Zendesk
Related jobs
-
CMS Administrator BGN 29K-29KCMS | CSS | Google Analytics | HTML | JavaScriptDental insurance | Employee assistance program | Employee events | Health insurance | Life insuranceEntry-level Full TimeSofia, Bulgaria7d ago
-
Access Administrator BGN 29K-30KAccess Control | Access Management | Access auditing | Access monitoring | Active DirectoryDental coverage | Education budget | Food vouchers | Medical insurance | Office massagesMid-level Full TimeSofia City, Bulgaria10d ago
-
Senior Database Administrator BGN 90K-100KAutomation | Bash | Database Management | High Availability | LinuxGlobal working environment | Learning and development opportunities | Supportive cultureSenior-level Full TimeSofia, Bulgaria23d ago
-
Atlassian Ecosystem | Bitbucket | GitHub | GitLab | GroovyEnglish language discount | Health insurance reimbursement | Paid vacation | Recognition system | Reimbursement for trainingSenior-level Full TimeBulgaria1mo ago