Chargé d'exploitation IT F/H
Castelnau-le-Lez, France
R
EUR 34K-37K (estimate) Mid-level Full Time
Tasks
- Administer IT infrastructure
- Analyze data to identify improvement areas
- Assist users with devices and software
- Build and maintain dashboards with Power BI
- Coordinate vendor interventions according to SLA
- Diagnose and resolve IT incidents level 1 and level 2
- Document procedures and best practices
- Ensure tool maintenance and availability
- Maintain support procedures and improve them
- Manage Microsoft 365 environments
- Manage ticketing tool and SLA
- Manage user access and security
- Manage user onboarding and offboarding
- Participate in cross IT projects
- Supervise IT systems
- Track support and IT service performance
Perks/Benefits
Skills/Tech-stack
Access Management | Azure Entra | Azure Entra ID | Cybersecurity | ETL | Entra ID | Firewall | IT Service Management | IT service | LAN | MTR | Microsoft 365 | Microsoft Teams | OneDrive | Power BI | Power Query | SLA | Service Management | SharePoint | Ticketing systems | User Access Management | User access | VPN | WAN | Windows
Education
Bachelor of Engineering | Bachelor of Science | Master of Science
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