Cloud IT Support Specialist
Tasks
- Analyze incident trends and performance patterns
- Apply security controls and continuous monitoring
- Conduct feasibility studies and alternatives analysis
- Conduct user training sessions
- Consult users on system requirements
- Develop technical documentation
- Diagnose technical issues
- Ensure compliance with RMF and NIST standards
- Install, configure, troubleshoot hardware and software
- Maintain problem tracking databases
- Perform IT support workflow planning
- Perform system backup and recovery
- Prepare technical justifications and business cases
- Resolve incident tickets
Perks/Benefits
Skills/Tech-stack
Backup and Recovery | Cause analysis | Cloud Computing | Continuous Monitoring | Control Implementation | Cybersecurity compliance | DoD Cybersecurity | DoD cybersecurity compliance | FedRAMP | Hardware Troubleshooting | IT Service Management | IT service | Incident Management | Infrastructure Support | Linux | Management Framework | NIST | Network Security | Networking | Performance Analysis | Problem Management | Risk Management | Risk Management Framework | Root Cause Analysis | Root cause | Security Control | Security control implementation | Service Level | Service Level Agreements | Service Management | Software Troubleshooting | System Performance | System performance analysis | Windows
Education
N/A
Roles
Cloud IT Support Specialist | Cloud) | IT | IT Support | IT Support Specialist | Specialist | Support Specialist
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