Cloud Support Engineer I (MD-ID)
Elkridge, MD, United States
USD 98K-198K (estimate) Mid-level Full Time
Tasks
- Coordinate change management
- Coordinate resolution of system issues
- Document incident fixes
- Leverage knowledge base for troubleshooting
- Manage incident reports
- Monitor solution performance
- Participate in scheduled weekend support
- Perform system patching and updates
- Recommend system improvements
- Review logs to identify problems
- Support cross team collaboration
- Support incident escalation
- Troubleshoot system issues
- Update troubleshooting guides
Perks/Benefits
Skills/Tech-stack
Change Management | Communication skills | Customer support | Incident Management | Knowledge Base | Knowledge base management | Linux | Log Analysis | Microsoft Azure | Patch Management | System Documentation | System Troubleshooting | Team Collaboration | Windows
Education
Roles
Cloud Support Engineer | Cloud) | Engineer | Support Engineer
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