Cloud Support Engineer
Tasks
- Follow SOPs and runbooks for escalation
- Identify incident trends and recommend improvements
- Maintain ServiceNow incident records
- Monitor and triage incidents
- Provide mission critical customer support
- Reproduce issues and validate fixes
- Resolve Linux and Kubernetes infrastructure issues
- Troubleshoot cloud support cases
- Update documentation and runbooks
Perks/Benefits
- N/A
Skills/Tech-stack
AWS | Azure | Google Cloud | ITIL | Incident Response | Kubernetes | Linux | RunBook | S&OP | ServiceNow | TSSCI Polygraph
Education
Associate Degree | Bachelor of Engineering | Bachelor of Science | Master of Science
Roles
Cloud Support Engineer | Cloud) | Engineer | Support Engineer
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