Contact Center Administrator
Tasks
- Administer contact center systems
- Collaborate with IT and vendors
- Configure call flows and routing
- Document processes and changes
- Ensure data security and compliance
- Generate performance reports
- Manage user accounts and permissions
- Monitor system performance
- Support agents and supervisors
- Support system upgrades and integrations
Perks/Benefits
- Career development
- English language environment
- Global collaboration
- Supportive environment
- Training opportunities
Skills/Tech-stack
APIs | AWS | Avaya | BI tools | Border Controllers | CCNA | Call Routing | Contact Center Systems | Contact center | Excel | Genesys | IT certifications | IVR | PBX | Performance Troubleshooting | Quality monitoring | Queues | Reporting and Analytics | SIP trunks | SQL | Scripting Languages | Session border controllers | System Performance | System performance troubleshooting | Telephony technologies | Workforce Management
Education
Regions
Countries
States
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