Customer Success Engineer (K-12)
United States; United States; Indianapolis, Indiana, United States; United States; United States; United States; United States; United States; United States; United States; United States; United States; United States; United States
USD 112K-182K (estimate) Mid-level Full Time
Tasks
- Achieve customer desired outcomes
- Acquire purchase orders
- Advise on new products and features
- Attend trade shows and onsite training
- Create and maintain internal knowledge systems
- Create and present quotations
- Create and submit knowledgebase entries
- Document customer interactions
- Escalate recurring issues and opportunities
- Manage and prioritize customer portfolio
- Measure success by baselining states
- Provide product feedback
- Resolve complex technical support inquiries
- Serve as subject matter expert
- Stay abreast of product changes
Perks/Benefits
- 401k match
- Company holidays
- Dental insurance
- Health insurance
- Paid time off
- Travel opportunities
- Vision insurance
Skills/Tech-stack
Account Management | Android | BIND | Chromebook | Content Filtering | DNS | Device Management | Firewall | IOS | Intrusion Prevention | MacOS | Microsoft DNS | Network Security | PKI | Packet Analysis | Packet Capture | Penetration Testing | Red Hat | Red Hat Linux | Risk Assessment | Routing and Switching | SSL/TLS | Sales Engineering | Technical account management | Windows | Windows server
Education
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