Customer Success Engineer - USA
New York, United States
USD 120K-160K (estimate) Entry-level Full Time
Tasks
- Attend events and workshops to build professional skills
- Collaborate with product and marketing teams to build product expertise
- Coordinate with regional leadership to improve customer satisfaction
- Diagnose and guide resolution of technical problems
- Escalate complex issues to R and D with context and replication steps
- Manage and prioritize support tickets
- Provide technical implementation support and training for customers
- Train customer teams and resellers
- Troubleshoot customer issues
Perks/Benefits
- N/A
Skills/Tech-stack
Automation | Bash | Cybersecurity | Information security | Linux | MacOS | Networking | Patch Management | Powershell | Python | Risk Prioritization | SaaS | Support ticket | Support ticket management | Technical Troubleshooting | Ticket management | Vulnerability Management | Windows
Education
N/A
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