Customer Success Manager - AppSec SW Background
Tasks
- Collaborate with Product RND Support teams
- Conduct customer touchpoint sessions
- Coordinate product deployment
- Drive customer adoption
- Escalate customer issues
- Identify expansion opportunities
- Improve customer retention
- Maintain customer health visibility
- Manage customer risks
- Manage projects and initiatives
- Maximize customer realized value
- Onboard customers
- Provide application security guidance
- Serve as primary technical point-of-contact
- Support customer security optimization
- Track customer KPIs
- Troubleshoot technical issues
- Understand customer technical architecture
Perks/Benefits
- N/A
Skills/Tech-stack
Account Management | Application Security | Customer Relationship Management | Customer Success | Customer relationship | Customer success management | DevOps | Development Lifecycle | English | Gainsight | Key Performance Indicators | Performance indicators | Product adoption | Project Management | Relationship Management | Risk Management | Salesforce | Software Development Lifecycle | Software development | Technical Architecture | Technical Support | Technical account management | Troubleshooting
Education
N/A
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