Customer Success Manager

Tasks

• Advocate for customer transformation
• Conduct quarterly business reviews
• Coordinate with sales and engineering on issues
• Drive customer loyalty
• Identify account expansion opportunities
• Increase customer satisfaction
• Lead customer escalations
• Manage customer onboarding
• Mitigate risks to customer outcomes
• Plan customer adoption
• Transition accounts from pre sales to customer success

Perks/Benefits

• Medical, dental & vision coverage
• Paid parental leave
• Paid time off
• Retirement plans
• Support for community involvement

Skills/Tech-stack

Account Management | Business Strategy | Business review | Customer Onboarding | Customer Relationship Management | Customer Success | Customer relationship | Cybersecurity | Enterprise Software | Project Management | Quarterly Business Review | Relationship Management | Risk Management | Sales Handoff