Customer Success Technical Advisor

Tasks

• Conduct architectural reviews and configuration audits
• Coordinate with product engineering R&D and sales engineering
• Create success plans and technical milestones
• Deliver technical workshops and best practice sessions
• Guide onboarding and deployment
• Maintain account health single source of truth
• Oversee critical security events
• Perform root cause analysis
• Produce environment maps troubleshooting playbooks and operational reports
• Provide technical advocacy post deployment

Perks/Benefits

• N/A

Skills/Tech-stack

AWS | Azure | Cause analysis | Cloud platform | Endpoint Security | Google Cloud | Google Cloud Platform | Hybrid Cloud | Linux | Mitre Attack | NIST | Network Security | Root Cause Analysis | Root cause | SIEM | Security Architecture | SoC | Solaris | Systems engineering | Technical communications | Technical documentation | Windows server