Customer Support Engineer
London, England, United Kingdom
GBP 44K-50K (estimate) Mid-level Full Time
Tasks
- Collaborate with research and development teams
- Coordinate with global support teams
- Develop knowledge base content
- Document technical inquiries
- Participate in on-call rotation
- Provide front-line technical support
- Resolve customer technical issues
- Respond to inquiries via web phone email
- Troubleshoot and reproduce issues
Perks/Benefits
- N/A
Skills/Tech-stack
ADFS | Authentication | DNS | Disaster Recovery | Firewalls | LDAP | Linux | Load Balancing | Microsoft Windows | Network Load Balancing | Network Security | Networking | Problem Solving | Proxy Servers | RADIUS | RSA SecurID | Reverse Proxy | SAN | Shibboleth | Single Sign-On | Smart Cards | Tokens | Troubleshooting | Unix | Web Applications | Web portal | Windows Clustering
Education
N/A
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