Customer Support Engineer
Tasks
- Collaborate with support security sales operations teams
- Create knowledge base content
- Document case updates
- Provide 247 customer support
- Reproduce customer problems
- Respond to technical inquiries
- Troubleshoot customer technical issues
Perks/Benefits
- Career development
- Dental insurance
- Financial benefits
- Medical insurance
- On-call rotation
- Vision insurance
Skills/Tech-stack
Ansible | Cause analysis | Jenkins | Knowledge Management | Kubernetes | Microsoft Windows | Root Cause Analysis | Root cause | SaaS | Technical Troubleshooting | Windows server
Education
N/A
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