Technical Support Analyst (French Speaker)
Tasks
- Build customer relationships
- Document issues in CRM
- Follow up on customer inquiries
- Handle support tickets email phone chat
- Maintain SSL certificate product knowledge
- Meet support productivity targets
- Partner with engineers to resolve issues
- Resolve customer concerns
- Use Knowledge Centred Support principles
Perks/Benefits
- Disability insurance
- Education Support Program
- Employee assistance program
- Gym reimbursement
- Life insurance
- Medical insurance
- Provident fund
Skills/Tech-stack
Apache | CRM | Code Signing | Customer support | DNS | French | HTML | Information Technology | Internet protocols | Linux | Networking | OpenSSL | PKI | S/MIME | SMTP | SSL | Server Administration | Unix | VPN | Web Server | Web Server Administration | Windows server
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