Desktop Engineering Intern
Tasks
- Assist vulnerability remediation
- Handle account access and software issues
- Manage endpoint configuration policies
- Monitor endpoints
- Perform device provisioning imaging and deployment
- Support device patch management
- Support end users via phone chat and remote tools
- Troubleshoot break fix workstation hardware and peripherals
- Update documentation runbooks and knowledge base articles
- Use ticketing systems and meet SLAs
- Verify patch deployments
Perks/Benefits
Skills/Tech-stack
Active Directory | Asset Management | Azure Active Directory | Cause analysis | Change Control | Citrix | Configuration Manager | Deployment processes | Desktop Services | Device provisioning | Email | Endpoint Configuration Manager | Endpoint Management | Endpoint Security | Imaging | Jamf | MacOS | Microsoft Endpoint | Microsoft Endpoint Configuration Manager | Microsoft Excel | Microsoft Office | Microsoft Word | Office 365 | Patch Management | Remote Desktop | Remote Desktop Services | Remote troubleshooting | Root Cause Analysis | Root cause | SharePoint | Ticketing systems | VPN | Vulnerability scanning | Windows | Windows server
Education
Roles
Desktop Support | Desktop Support Intern | IT | IT Support | IT Support Intern | Intern | Support Intern
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