Desktop Support Technician

Tasks

• Collaborate with external partners
• Configure IT hardware
• Install and troubleshoot software
• Maintain hardware inventory
• Manage user accounts and access
• Participate in on-call rotation
• Provide technology training
• Respond to support inquiries
• Support via Zoom
• Use JSM ticketing system

Perks/Benefits

• 401k plan
• Dental
• Healthcare
• Mental health benefits
• Paid Holidays
• Paid time off
• Parental leave
• Vision
• Volunteer time off

Skills/Tech-stack

Bash | Command Line | Communication | Customer Service | Empathy | Hardware Support | Jamf Pro | JavaScript | Leadership | Mac hardware | Mac hardware support | Network Troubleshooting | Problem Solving | SaaS applications | Scripting (Python | Security collaboration | Technical Support